Full course description
About the Program
April 21-23, 2025
The Customer Experience Leadership Institute is a three-day program for practitioners who want to better understand the principles and practices of CX and how to apply them within the public sector. All instruction will take place at the UVA Fairfax Campus, 8095 Innovation Park Drive, Fairfax, VA. 22031.
With a mix of case studies, group work, and panels, this program is designed specifically for government leaders who are committed to elevating their program or agency’s approach to delivering program and mission results through transformed services. This program is ideal for those responsible for shaping their agency’s strategy by leveraging technology and design thinking to create memorable and meaningful experiences for your customers and employees.
By participating in this program, you will join a network of like-minded government and industry leaders who share your commitment to delivering exceptional service. Don’t miss this opportunity to transform your approach to customer experience management!
Schedule
- April 21, 2025 - 9:00am-5:00pm
- April 22, 2025 - 9:00am-5:00pm
- April 23, 2025 - 9:00am-5:00pm
Breakfast, lunch, and snacks will be provided. Breakfast will be served at 8:00am each day.
Sample Session Overview: northern.virginia.edu/celi
Payment Methods
Preferred: Pay with Credit Card via this online portal
Accepted: Wire Transfer and Check
- Please email northern@virginia.edu and provide the following details:
- Name of Participant(s)
- Company
- PO# (if applicable)
- You will be provided with an invoice that outlines how to complete the payment via wire and check.
- Email northern@virginia.edu notifying the team that you have submitted payment.
- Once the University of Virginia has received payment confirmation, you will be added to the course
If you have registration questions, contact: northern@virginia.edu
Your credit card statement will read “UVA NORTHERN VIRGINIA” for this purchase.
Refund Policy
Registrants can get a full refund until 60 days from the program start. No refunds will be available after that date. To cancel your registration and request a refund, please contact northern@virginia.edu.
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