Course

CELI Advance: Excellence in the Business of Government

Nov 21, 2024 - Nov 21, 2024

$1,350 Enroll

Full course description

About the Program

November 21, 2024

The Customer Experience Leadership Institute (CELI) Advance: Excellence in the Business of Government is a one-day program for CELI alumni to dive deeper into the principles and practices of CX. All instruction will take place at 8100 Innovation Park Drive, Fairfax, VA. 22031.

Like your CELI experience, our faculty will lead you through a series of insightful sessions, blending rigorous academic research with practical strategies for real-world implementation. Each topic in the curriculum addresses a contemporary issue, friction point, or emerging area of interest that CX leaders face today. This dynamic approach ensures that you gain both theoretical knowledge and actionable solutions to enhance your customer experience practices. This program gives alumni a chance to return to the classroom and address the most pressing issues facing CX leaders today.

In this program, students will explore four pivotal components essential for achieving excellence within government operations:

  1. Vision: Discover strategies for articulating your team’s goals and aspirations in a manner that resonates with stakeholders at all levels. Develop skills to align your vision with organizational objectives and inspire action.
  2. Strategy: Gain insights into how to develop a robust strategy and adapt it as needed in response to changing circumstances. Explore methods to evaluate and refine your strategic approach to ensure it remains effective and relevant.
  3. Data Science: Learn how to harness the power of data science to gain actionable insights and drive informed decision-making. Explore the latest tools and techniques for analyzing data to support and enhance your initiatives.
  4. Change Management: Acquire strategies for managing and leading change within a government context. Learn best practices for overcoming resistance, fostering a culture of adaptability, and ensuring successful implementation of new processes and innovations.

Schedule

  • November 21, 2024 - 8:15am-5:00pm
  • Breakfast, lunch, and snacks will be provided. Breakfast will be served at 8:00am. 

https://northern.virginia.edu/programs/celi-advance-excellence-in-the-business-of-government/ 

Payment Methods

Preferred: Pay with Credit Card via this online portal

Accepted: Wire Transfer and Check

  • Please email northern@virginia.edu and provide the following details:
    • Name of Participant(s)
    • Company
    • PO# (if applicable)
  • You will be provided with an invoice that outlines how to complete the payment via wire and check.
  • Email northern@virginia.edu notifying the team that you have submitted payment.
  • Once the University of Virginia has received payment confirmation, you will be added to the course

If you have registration questions, contact: northern@virginia.edu 

Your credit card statement will read “UVA NORTHERN VIRGINIA” for this purchase. 

Refund Policy

Registrants can get a full refund until 60 days from the program start. No refunds will be available after that date. To cancel your registration and request a refund, please contact northern@virginia.edu. 

 

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