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Customer Experience Leadership Institute is a Course

Customer Experience Leadership Institute

Apr 22, 2024 - Apr 24, 2024

$4,000 Enroll

Full course description

About the Program

April 22-24, 2024

The Customer Experience Leadership Institute is a two and a half day program for practitioners who want to better understand the principles and practices of CX and how to apply them within the public sector. All instruction will take place at 8100 Innovation Park Drive, Fairfax, VA. 22031.

This program is designed specifically for government leaders who are committed to elevating their program or agency’s approach to delivering program and mission results through transformed services.  This program is ideal for those responsible for shaping their agency’s strategy by leveraging technology, data analytics, and design thinking to create memorable and meaningful experiences for your customers and employees.  

By participating in this program, you will join a network of like-minded government and industry leaders who share your commitment to delivering exceptional service. Don’t miss this opportunity to transform your approach to customer experience management!


  • April 22, 2024 - 8:00am-5:15pm
  • April 23, 2024 - 9:00am-5:00pm
  • April 24, 2024 - 9:00am-3:00pm

Breakfast, lunch, and snacks will be provided. Breakfast will be served at 8:00am each day.

Payment Methods

Preferred: Pay with Credit Card via this online portal

Accepted: Wire Transfer and Check

  • Please email and provide the following details:
    • Name of Participant(s)
    • Company
    • PO# (if applicable)
  • You will be provided with an invoice that outlines how to complete the payment via wire and check.
  • Email notifying the team that you have submitted payment.
  • Once the University of Virginia has received payment confirmation, you will be added to the course

If you have registration questions, contact: 


Your credit card statement will read “UVA NORTHERN VIRGINIA” for this purchase. 

Refund Policy

Registrants can get a full refund until 60 days from the program start. No refunds will be available after that date. To cancel your registration and request a refund, please contact 


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